FAQ

About Our Jewelry

Are your diamonds real?

Yes. All Ever & After diamonds are 100% real, lab-grown diamonds — identical to mined diamonds in every way, chemically, physically, and optically. They are graded and certified by leading gemological labs such as IGI and GIA.

What materials do you use in your jewelry?

We use solid 14K and 18K gold and high-quality lab-grown diamonds. Each piece is crafted with precision and meets the highest standards of finishing and durability.

Are your pieces hallmarked?

Yes. All our gold jewelry is hallmarked for purity, and all diamonds come with authenticity certificates.

Do you make custom jewelry?

Absolutely. We specialize in bespoke creations. Whether it's an engagement ring, a gift, or something you've dreamed of, our design team will work with you from concept to creation.

Ordering & Payment

How do I place an order?

You can place your order directly through our website. For custom or made-to-order pieces, reach out to us via WhatsApp or email and we'll guide you through the process.

What payment methods do you accept?

We accept:

• Credit / Debit Cards (Visa, MasterCard, etc.)
• Apple Pay / Google Pay
• Bank Transfers (for high-value orders)

Can I cancel my order?

Orders for ready-to-ship items can be cancelled within 24 hours of placement. Custom or made-to-order pieces are non-cancellable once production begins.

Shipping & Delivery

Do you ship across the UAE?

Yes. We offer shipping across all Emirates, with secure and insured delivery.

Do you ship internationally?

Yes, we ship worldwide. International customers are responsible for customs duties or taxes depending on their country's laws.

How long will my order take to arrive?

• Ready-to-Ship: 2–4 working days within the UAE
• Made-to-Order / Custom: 25–30 working days (depending on the intricacy of the design)
• International Orders: 7–14 working days, depending on location

Returns, Exchanges & Buy-Back

Can I return or exchange a piece?

Yes, we accept returns within 7 days and exchanges within 14 days for eligible pieces. Items must be unworn, with all tags, certificates, and original packaging.

Do you offer a buy-back policy?

Yes. We offer a lifetime buy-back:

• 70% of the gold value at the current market rate
• 10% of the lab-grown diamond value from the original invoice

Are custom pieces returnable?

Custom, engraved, or made-to-order pieces are not eligible for return or exchange.

Product Care

How do I care for my Ever & After jewelry?

To keep your pieces shining:

• Store in a soft pouch or box
• Avoid contact with harsh chemicals and perfumes
• Clean gently with warm water and a soft brush

Gifting & Packaging

Is your jewelry suitable for gifting?

Absolutely. Every piece comes in luxury gift-ready packaging, with an optional handwritten message.

Can I send a gift directly to someone?

Yes, we offer direct shipping to gift recipients and can include a personalized note on request.