We hope you are 100% satisfied with your Carbon & Hyde jewels! If for any reason you do not fall in love with your purchase, we will assist you with a prompt refund or exchange. We accept returns & exchanges for unworn goods in their original condition within 7 days of receiving the item. Items sent back after the 7 day period are accepted for exchange or store credit only. All items purchased on sale or with promotions, and all personalized or custom merchandise are final sale. Please note we do not refund shipping fees.

Carbon & Hyde reserves the right to refuse a return/exchange of any item that does not meet the above requirements.

For our US customers, please follow the below return instructions:

1. Send an e-mail to concierge@carbonandhyde.com to request your pre-paid shipping label.
2. Put your jewelry back in a shipping box along with your invoice. Jewelry must be kept in the original packaging.

We are not able to issue pre­-paid return labels to our international customers at this time. Please follow the instructions below to process an international return:

1. Send an e-mail to concierge@carbonandhyde.com requesting approval of your return.
2. Send an e-mail to concierge@carbonandhyde.com requesting approval of your return.

Carbon & Hyde LLC
801 South Flower Street
Suite #200
Los Angeles, CA 90017

3. When filling out the Commercial Invoice for your return package, please mark the package as a Return to avoid customs charges.

Please note that many of our items are made to order in our Los Angeles shop. Due to the wide variety in ring sizes and metal colors, most rings are made to order and require 5-7 business days to produce. Most one-size items are in stock and ship immediately. If you need your order shipped by a specific date, please send a note with your order or e-mail concierge@carbonandhyde.com and we will be happy to accommodate your needs as best we can.

We offer Free UPS 2-Day Express shipping for all domestic orders. To protect your jewelry package, all orders are insured via our secondary jewelry insurance shipping provider, G4Si. We offer UPS Overnight shipping for $25.

Carbon & Hyde offers a lifetime warranty of care. We offer complimentary cleaning & polishing services at any time, though we recommend not to professionally polish your jewelry more than once a year. Due to the delicate nature of jewelry, with each professional polishing, there may be some gold lost in the process, and if done too often may weaken your piece. While we do offer care at any time, not all repairs are free of cost. We do coverage for any manufacturer defect within 30 days. Normal wear and tear, improper care, or damage resulting from misuse is always the responsibility of the customer. Carbon & Hyde will assess each repair on a case-by-case basis at its sole discretion depending on the nature of the repair. We do our best to provide all repair services at the lowest possible cost to you. All jewelry care shipping is the responsibility of the customer and an estimate for shipping will be provided per repair, as the cost is dependent on the value of the items and insurance.