FAQs About Our Jewelry
Frequently Asked Questions (FAQ)
Everything you need to know, answered with care.
About Our Jewelry
Q: Are your diamonds real?
Yes. All Ever & After diamonds are 100% real, lab-grown diamonds, identical to mined diamonds in every way—chemically, physically, and optically. They are graded and certified by leading gemological labs such as IGI and GIA.
Q: What materials do you use in your jewelry?
We use solid 18K gold and high-quality lab-grown diamonds. Each piece is crafted with precision and meets the highest standards of finishing and durability.
Q: Are your pieces hallmarked?
Yes. All our gold jewelry is hallmarked for purity and all diamonds come with authenticity certificates.
Q: Do you make custom jewelry?
Absolutely. We specialize in bespoke creations. Whether it's an engagement ring, a gift, or something you've dreamed of, our design team will work with you from concept to creation.
Ordering & Payment
Q: How do I place an order?
You can place your order directly through our website. For custom or made-to-order pieces, reach out to us via WhatsApp or email, and we'll guide you through the process.
Q: What payment methods do you accept?
- Credit/Debit Cards (Visa, MasterCard, etc.)
- Apple Pay / Google Pay
- Bank Transfers (for high-value orders)
- Cash on Delivery (select locations within the UAE)
Q: Can I cancel my order?
Orders for ready-to-ship items can be cancelled within 24 hours of placement. Custom or made-to-order pieces are non-cancellable once production begins.
Shipping & Delivery
Q: Do you ship across the UAE?
Yes. We offer free shipping across all Emirates, with secure and insured delivery.
Q: Do you ship internationally?
Yes, we ship worldwide. International customers shall be responsible for customs duties or taxes depending on their country’s laws.
Q: How long will my order take to arrive?
- Ready-to-Ship: 2–4 working days within the UAE
- Made-to-Order/Custom: 10–15 working days
- International Orders: 7–14 working days, depending on location
Returns, Exchanges & Buy-Back
Q: Can I return or exchange a piece?
Yes, we accept returns within 7 days and exchanges within 14 days for eligible pieces. Items must be unworn, with all tags, certificates, and original packaging.
Q: Do you offer a buy-back policy?
- 70% of the gold value at current market rate
- 10% of the lab-grown diamond value from the original invoice
Q: Are custom pieces returnable?
Custom, engraved, or made-to-order pieces are not eligible for return or exchange.
Product Care
Q: How do I care for my Ever & After jewelry?
To keep your pieces shining:
- Store in a soft pouch or box
- Avoid contact with harsh chemicals and perfumes
- Clean gently with warm water and a soft brush
We also offer lifetime polishing and inspection services for all our jewelry.
Gifting & Packaging
Q: Is your jewelry suitable for gifting?
Absolutely. Every piece comes in luxury gift-ready packaging, with an optional handwritten message.
Q: Can I send a gift directly to someone?
Yes, we offer direct shipping to gift recipients and can include a personalized note on request.
Still Have Questions?
Our concierge team is always here to help.
- 📧Email: everandafterjewels@gmail.com
- 📞WhatsApp: +971-58 522 7649
- 🕒Support Hours: Monday to Saturday | 10:00 AM – 7:00 PM (Gulf Standard Time)